Help & Support
Markupmanager is a pricing intelligence tool for independent counter-service businesses, operated by Collis Consultancy. Find quick answers below, or reach our support team directly — we reply to every message, usually within one business day.
Markupmanager connects to your point-of-sale system, syncs your catalog and order history, and trains demand-forecasting models on your own sales. It then produces price recommendations for each item. You review every recommendation and choose which ones to publish back to your live POS catalog — nothing is changed automatically.
Yes. The interactive demo runs on realistic sample data and needs no account and no POS connection.
Square and Clover. Everything after the initial sync works the same way regardless of which one you use.
For Clover:
For Square: read access to orders, payments, catalog, and merchant profile, plus write access to catalog item prices. Full detail is in our Privacy Policy.
No. You sign in on your POS provider's own page. We only ever receive the access token that page issues, which is limited to the permissions listed above.
Clover access tokens expire and occasionally need to be re-established. Go to the Preferences page and reconnect Clover. If that doesn't resolve it, email hello@markupmanager.com with your business name and we'll investigate.
Data is encrypted in transit (TLS), and the database connection requires a verified certificate. The access tokens that authorize our connection to your POS account are additionally encrypted at the application layer (AES-256-GCM) before being stored, so they can't be read from a database backup without a separately held key. We never store card numbers or process payments.
No. One merchant's data is never used to inform another merchant's recommendations, and we never sell or rent your data.
Each recommendation is based on your own historical sales, demand-forecasting models trained on that history, and — where available — the price range of comparable items at nearby businesses. They're decision support, not a guarantee of any specific revenue or profit outcome. You keep full control of every price.
No. A price is only written to your POS catalog when you review that specific change and confirm it in the app.
Current plans and pricing are shown on the pricing section of our home page and at the time of purchase. New accounts include a free first pricing run so you can see the output before paying.
You can cancel from your account settings at any time, or email hello@markupmanager.com. See our Terms of Service for refund terms.
You can disconnect at any time from any of:
On disconnection we revoke and delete the stored access tokens immediately and stop accessing your POS account. The catalog and order data we had already synced is deleted automatically 30 days later — the window exists so an accidental disconnect can be undone by reconnecting.
Delete your account from your account settings, or email hello@markupmanager.com. We delete your personal information and all associated business data within 30 days, except where retention is required by law. Full detail is in our Privacy Policy.
No. Markupmanager is operated by Collis Consultancy and is not affiliated with, endorsed by, or sponsored by Square, Inc. or Clover Network, LLC.